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Privacy Policy

This Privacy Policy outlines how TraderSignal.ai collects, uses, and protects any information you provide when you use this website. By continuing to browse or use this website, you agree to comply with and be bound by the following Privacy Policy, which, together with our Terms and Conditions, governs TraderSignal.ai’s relationship with you in relation to this website.

This privacy notice applies to any TraderSignal.ai website, application, service, or tool (collectively “Services”) where this privacy notice is referenced, regardless of how you access or use them, including through mobile devices.

Please review the entire website’s Privacy Policy carefully before agreeing to it. By viewing or using this website or any part of it, you agree to the complete Privacy Policy of this website.

The terms “TraderSignal.ai,” “this website,” “the website,” “us,” or “we” refer to the owner of the website. The term “you” refers to the user or viewer of the website.

TraderSignal.ai is committed to ensuring that your privacy is protected as provided in this Privacy Policy. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this Privacy Policy.

TraderSignal.ai may change this policy from time to time by updating this page. By providing any information to TraderSignal.ai, you are accepting such changes. You should check this page periodically for any updates.

This policy is effective from 1st June 2024.


What is Personal Information?

Personal Information refers to information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

We do not consider personal information to include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.

We collect personal information from you when you use our Services.

Please note that we do NOT store credit/debit card numbers.


What We Collect

The provision of all personal information is voluntary, but may be necessary to use our Services (such as registering an account).

We may collect the following personal information:

  • Identification Details: Such as name, age, etc.
  • Contact Information: Including email address, phone number, etc.
  • Demographic Information: Such as postcode, preferences, interests, etc.
  • Legally Required Information: Information we are required or authorized by applicable national laws to collect and process to authenticate or identify you or to verify the information we have collected.
  • User-Provided Information: Any information provided by you when using our services (community discussions, contact forms, trading account connections, etc.).

Personal Information We Collect Automatically

We collect information about your interaction with our Services and your communications with us. This includes information received from devices (including mobile devices) used to access our Services. This information could include but is not limited to:

  • Device Information: Device ID or unique identifier, device type, unique device token.
  • Location Information: You can control or disable the use of location services on your mobile device in the device’s settings menu.
  • Computer and Connection Information: Such as statistics on your page views, traffic to and from the sites, referral URL, ad data, IP address, browsing history, and web log information.

Personal Information Collected Using Cookies and Similar Technologies

We use cookies, web beacons (or pixels), unique identifiers, and similar technologies to collect information about the pages you view, the links you click, and other actions you take when using our Services, within our advertising or email content.

We use Google Analytics, a web analyzing tool of Google Inc., for the adequate design and continuous optimization of our website. Google Analytics works with cookies and creates pseudonymized usage profiles, which enable analysis of your use of our website. Information stored in such cookies (such as browser type/version, operating system used, referrer URL, hostname of the accessing computer, time of server request) are usually transmitted to and stored on Google’s servers.


How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Personal Information Collected from Other Sources

We allow you to share information with social media sites or use social media sites to create your account or connect your account with the respective social media site. Those social media sites may give us automatic access to certain personal information retained by them about you (e.g., content viewed by you, content liked by you, and information about the advertisements you have been shown or have clicked on, etc.). You control the personal information you allow us to have access to through the privacy settings on the applicable social media site and the permissions you give us when you grant us access to the personal information retained by the respective social media site about you. By associating an account managed by a social media site with your account and authorizing us to have access to this information, you agree that we can collect, use, and retain the information provided by these social media sites in accordance with this privacy notice. We may also use plug-ins or other technologies from various social media sites. If you click on a link provided via a social media plug-in, you are voluntarily establishing a connection with that respective social media site.

If you give us personal information about someone else, you must do so only with that person’s authorization. You should inform them how we collect, use, disclose, and retain their personal information according to our privacy notice.


What We Do with the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal Record Keeping
  • Providing Customer Service
  • Improvement of Our Products and Services
  • Periodic Promotional Emails: About new products, special offers, or other information which we think you may find interesting using the contact details which you have provided.
  • Emails/Alerts: Based on your account settings.
  • Personalized Experience: Including advertising and marketing on our sites according to your interests.
  • Detect, Prevent, Mitigate, and Investigate Fraudulent or Illegal Activities

Ways You Can Access, Control, and Correct Your Personal Information

We respect your right to access, correct, request deletion, or request restriction of our usage of your personal information as required by applicable law. We also take steps to ensure that the personal information we collect is accurate and up to date.

You have the following rights concerning our processing of your personal data:

  • Right to Access
  • Right to Rectification
  • Right to Erasure
  • Right to Restriction of Processing
  • Right to Data Portability
  • Right to Object (on grounds relating to your particular situation) in case of processing of your personal data based on our legitimate interest (e.g., direct marketing)
  • Right to Withdraw Your Consent at Any Time in Case of Any Consent-Based Processing of Your Personal Data without affecting the lawfulness of processing based on consent before your withdrawal
  • Right to Lodge a Complaint with a Supervisory Authority

You may exercise your legal rights by contacting us via the contact form on the website.


How We Might Share Your Personal Information

We may disclose your personal information to other services within the TraderSignal.ai corporate group or to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our Terms of Service, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We attempt to minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose. We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing and advertising purposes without your consent.

In the event that TraderSignal.ai is acquired by or merged with a third party, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your information is treated, transferred, or used.


How Long We Keep Your Personal Information

We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.