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Terms and conditions

Please carefully review the entire Terms and Conditions of the website before agreeing to them. By viewing or using this website or any part of it, you agree to all of the Terms and Conditions of this website, which together with our privacy policy govern TraderSignal’s relationship with you in relation to this website. Each time you use the website, the current version of the Terms and Conditions will apply.

The term TraderSignal or “we, the company” refers to the owner of the website. The term “you, client, member” refers to the user or visitor of our website.

The use of this website is subject to the following terms of use: All performance claims found on TraderSignal regarding trading systems, automated AI trading results, or strategies should be considered hypothetical. Using TraderSignal to offer or subscribe to a trading system or strategy indicates your acceptance of our Terms and Conditions. Before using any systems or strategies listed on TraderSignal, you should be aware that there is often a significant difference between hypothetical results and real-life trading results achievable in a real brokerage account, and real-life results are almost always much worse than hypothetical results. Performance results for systems and strategies listed on TraderSignal do not take into account fees, spreads, and/or trading commissions that may be charged by your broker. Please consult with your broker for information on these costs. Additional information on how TraderSignal calculates performance data can be found on the TraderSignal FAQ page.

Trading is never without risk, and we urge you to carefully read and consider the following before utilizing any or all of our services:

(a) No aspect of the Site is intended to provide, nor should it be construed as providing, any investment, tax, or other financial advice of any kind. You should not consider any content on the Site to be a substitute for professional financial advice. While individual participants may offer investment advice or opinions and/or effect a transaction that may subsequently be copied by another trader, such advice, opinions, or trades amount to nothing more than exchanges between persons who may be anonymous or unidentifiable or simply the execution of a trade by such traders. TraderSignal does not provide investment advice directly, indirectly, implicitly, or in any manner whatsoever by making such information and/or features available to you. You should use any information gathered from here and/or utilize the TraderSignal features only as a starting point for your own independent research.

(b) The Site, Services, and TraderSignal features are provided by TraderSignal solely for informational purposes. TraderSignal and/or any party acting on its behalf, including its affiliates and their employees and agents, are not investment or financial advisers. ANY INVESTMENT DECISIONS YOU MAKE IN RELIANCE ON INFORMATION AVAILABLE ON OUR WEBSITE OR AS A RESULT OF USING THE TRADER SIGNAL TRADING FEATURES ARE AT YOUR OWN RISK, AND TRADER SIGNAL, ALONG WITH ITS PARTNERS, AFFILIATES, EMPLOYEES, AND AGENTS, WILL NOT BE LIABLE FOR ANY LOSSES YOU MAY SUSTAIN. YOU ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR DETERMINING WHETHER ANY INVESTMENT, STRATEGY, OR ANY OTHER PRODUCT OR SERVICE IS APPROPRIATE OR SUITABLE FOR YOU BASED ON YOUR INVESTMENT OBJECTIVES AND PERSONAL AND FINANCIAL SITUATION.

(c) If you choose to copy specific traders, allow the AI trading robot to trade on your behalf, and/or engage in transactions based on the content of the Site, then such decisions, transactions, and any consequences arising from them are your sole responsibility. (d) The positions copied from a trader or automated AI trader will be replicated with the same proportional amounts to the maximum extent possible. All such positions will be closed automatically when the copied trader closes them, without any further notice and without any action on your part. (e) You may achieve materially different results from the TraderSignal system you followed, especially if you place additional trades in your account or if you modify or cancel an order generated by the TraderSignal system. (f) FIFO accounts are not supported. (g) Any past performance indicated on this Site is not indicative of future results. Anyone investing should be able and prepared to bear a loss of their entire investment. You are fully responsible for any losses you may sustain as a result of our automatic execution of instructions generated from the use of any of the TraderSignal trading features.

All comments/opinions or market advice found on the website do not necessarily reflect the opinions of TraderSignal or its affiliates and should not be construed as a solicitation or recommendation. The comments/opinions are not reviewed or researched by TraderSignal or its affiliates. If you choose to make decisions or place trades based on the comments, you do so at your own risk. TraderSignal and its affiliates are not responsible for any losses incurred due to the use of content on TraderSignal.com. 

You must be 21 years of age or older and/or the legal age in your region to use the website. You represent and warrant that you are 21 years of age or older and/or the legal age in your region and are fully capable and competent to enter into and abide by the contract created by the Terms and Conditions.

To the maximum extent permitted by applicable law, in no event shall TraderSignal, its affiliates, or their respective officers, directors, shareholders, employees, and agents be liable for any damages, liabilities, claims, expenses, and costs that you may incur as a result of your use of the site or the information. Without limitation, they shall not be liable for any lost profits, lost savings, or any consequential, incidental, direct, indirect, special, punitive, or other damages whatsoever, including, without limitation, damages for loss of business profits, business interruption, loss of business information, costs associated with recreating lost data, the cost of any substitute program, or any other pecuniary loss, arising out of this agreement or the use of or inability to use the site or the information, whether resulting from impaired or lost data or any other cause, even if TraderSignal has been advised of the possibility of such damages.

You agree to protect and fully compensate TraderSignal and its affiliates from any and all third-party claims, liabilities, damages, expenses, and costs, including, but not limited to, reasonable attorney’s fees, caused by or arising from your use of the service, your violation of these terms, or your infringement, or the infringement by any other user of your account, of any intellectual property or other right of anyone.

TraderSignal does not provide exchange, investment, tax, or legal advice, act as a fiduciary, or endorse any company, property, product, service, exchange, security, instrument, or any other matter by posting participant-submitted information on the website. TraderSignal does not provide analysis, exchange services, trading, brokerage, or investment advisory services on this website. We do not claim to tell people, or suggest to people, what they should buy or sell for themselves or who can guide them accordingly. Neither TraderSignal nor anyone affiliated with TraderSignal is responsible for any exchange, trading, or investment decision made by participants based on the use of this website. Participants should always read the corresponding prospectus and other relevant material, consult their licensed financial advisor and their tax advisor to determine the suitability of any exchange or investment.

You acknowledge that there is a risk that the website may knowingly contain incomplete, incorrect, inaccurate, misleading, and/or false information. The information on this website is not verified in any way. The content of the pages of the website is for your general information only, with no responsibility or liability regarding this information or resulting from it. The content is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee regarding the information on the website, including, but not limited to, the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on the website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or material on the website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products, services, or information available through the website meet your specific requirements. The information posted on the website should not be used by others in connection with any sale, offer for sale, or solicitation of an offer to sell or buy foreign currency, securities, or any other investments, and is not a recommendation or opinion for you to participate in any transaction.

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics, and any information or materials provided by you. We shall be free to use, for any purpose, any and all ideas, concepts, know-how, techniques, or other information provided by you to the website.

Reproduction is prohibited by law. All trademarks reproduced on this website, which are not the property of or licensed to the operator, are acknowledged on the website. TraderSignal has no obligation of confidentiality regarding any personal or other information submitted on the website. We will act in accordance with an applicable privacy policy or as required by law regarding the disclosure of personal information, including, but not limited to, names, addresses, or email addresses submitted to us. If you wish to protect any information submitted by you, please submit it to us with a bold statement declaring that the following information is personal and confidential and do not submit it to us, in whole or in part, for web publication. We expressly disclaim any responsibility for reviewing or evaluating any information submitted to us for web publication.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. You agree and understand that you are responsible for maintaining the confidentiality of your password, which, along with your login email address, allows you to access certain parts of the website. By providing us with your email address, you agree to receive all necessary notifications electronically at this address. It is your responsibility to update or change this address as needed. If you become aware of unauthorized use of your registration information, you agree to notify TraderSignal immediately.

From time to time, this website may also include links to other websites. These links are provided for your convenience to supply additional information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Any material downloaded or otherwise obtained through the use of the website is done at your sole discretion and risk, and you are solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

TraderSignal reserves the right to cancel commissions, terminate, or temporarily suspend your access to any or all parts of the website without prior notice for conduct that TraderSignal believes violates these Terms and Conditions or any of its policies or guidelines, or for any other reason at its sole discretion. TraderSignal assumes no responsibility or liability arising from such action.

When using the website, you must comply with all applicable laws, any applicable foreign or domestic regulatory agency, or any other securities exchange. Should any provision of these Terms and Conditions be held unenforceable, the validity or enforceability of the remaining provisions will not be affected, and the unenforceable provision will be replaced by an enforceable provision that most closely reflects the underlying intent of the unenforceable provision.

Your access to and use of this website, as well as these Terms and Conditions, are governed by and will be construed solely in accordance with the laws of Cyprus, without giving effect to any law or rule that would cause the laws of any jurisdiction other than Cyprus to apply. Any action arising out of these Terms and Conditions or this website will be litigated, and only litigated, in the courts chosen by the company, and you agree to submit to the exclusive jurisdiction of these courts, agreeing that they constitute a convenient forum for you.

Subscriptions may be used as soon as payment is made; any subscription purchased will be active for a period of 30 days. When you subscribe, your account will be charged monthly every 30 days, until you cancel the auto-renewal option, or if the system fails to debit your account. You are responsible for all taxes (if any) associated with the service. All payments made to you in connection with the services will be considered inclusive of tax (if any) and will not be adjusted. TraderSignal payments are processed by Cryptomus, which complies with the PCI-DSS standard.

TraderSignal does not accept requests from residents of Israel, Iran, Iraq, Lebanon, or Syria. The information on this site is not intended for residents of any country or territory where such distribution or use would be contrary to local law or regulation.

Service Termination

**Client-Initiated Termination**: The Client may terminate the services they are subscribed to at any time by disabling the automatic renewal of services on the company’s website or by contacting support. For clarity, it is specified that termination by the Client can only be done through these means, and the Client’s request via email to not renew the service must be received by the Company at least one (1) business day before the next service renewal date. Termination at the Client’s request or action is immediate and cannot be postponed to a later date.

**Company-Initiated Termination**: The Company may, at its sole discretion and without providing a reason, refuse to provide services and may terminate the service at any time for any reason not specified here, by notifying the Client at the email address provided. The Company may also terminate the service immediately at any time, without notice, if it determines, at its sole discretion, that the Client is not complying with any of the terms and conditions of the Agreement, or if there are reasonable grounds to suspect that the Client is acting in a manner inconsistent with any of these Terms of Use.

**Refunds and Financial Responsibility**: IN THE EVENT OF TERMINATION OF THE PRODUCT OTHER THAN AS PROVIDED IN SECTIONS 1 AND 2 ABOVE, REGARDLESS OF THE TIME OF ITS OCCURRENCE, THE CLIENT IS NOT ENTITLED TO A REFUND OF PAYMENTS, AND ALL AMOUNTS DUE BY THE CLIENT BECOME IMMEDIATELY DUE AND PAYABLE. THE COMPANY SHALL NOT BE LIABLE FOR ANY FINANCIAL OR OTHER LOSSES OF ANY KIND OR NATURE, REGARDLESS OF THE REASON.

TraderSignal Refund Policy

For Signal Subscribers: TraderSignal will issue a full or partial refund (determined on a case-by-case basis) of the last subscription fee upon a client’s request under the following conditions:

  • If a system to which you subscribed fails to connect to TraderSignal for a period of 72 hours.
  • If a signal withdraws all funds (partial refund based on usage).
  • If a system ceases to trade for longer than usual based on its trading activity (partial refund based on usage).
  • If a subscriber is unable to use a new subscription and notifies TraderSignal within 48 hours of the subscription.
  • Losses caused by platform errors, if reported to TraderSignal within the specified timeframes.

A Platform Error occurs if a trading signal that should have been rejected based on your account settings is accepted by TraderSignal and submitted to your broker, or if a trading signal that should have been accepted is rejected by TraderSignal and not submitted to your broker. TraderSignal is not liable for refunds due to loss of profits or other losses resulting from Platform Errors on any grounds.

Errors by third-party signal providers, brokers, and technological limitations are not considered Platform Errors, and TraderSignal is not responsible for refunds of subscriptions due to such errors under any circumstances. Technological limitations may include (but are not limited to) frequent modification of SL/TP, quick opening and closing of trades, and reaching broker trade limits.

To receive a refund due to losses caused by Platform Errors, you must notify TraderSignal in writing of your potential claim. You must provide this written notice to TraderSignal as soon as you become aware or should have become aware of the Platform Error, but in any event, no later than 24 hours after the Platform Error occurred. If TraderSignal does not receive such notice from you within 24 hours of the Platform Error, it will not be liable for losses resulting from the Platform Error.

If TraderSignal confirms that a Platform Error occurred concerning your account, and you provided the required notice to TraderSignal within 24 hours, you will receive a refund of your subscription fees. You are responsible for verifying your account statements and regularly monitoring your account status to ensure that the trades you ordered were placed and that all trades on your account were verified, validated, and authorized by you.

TraderSignal is not responsible for any unsupported use cases that may conflict with or limit the proper functioning of the TraderSignal service, such as, but not limited to: duplicating existing trades from TraderSignal on the same account, adjusting TP/SL levels of managed trades, using the same magic number or comment fields as TraderSignal, using a FIFO account, or invalid login information.

Refunds for payments made via the payment system chosen by the company will only be made to an account assigned to the client, regardless of the actual payment method used, and will be subject to a 0.5% fee.

Except as expressly provided otherwise in this refund policy, neither TraderSignal nor our officers, principals, employees, or agents will be liable to any person for any loss, damage, cost, or expense (including, but not limited to, lost profits, loss of use, direct, indirect, incidental, or consequential damages) resulting from errors in the TraderSignal trading platform.